Personalization/sapphire crystal upgrades Defective items have to be brought to our attention within 2 days of item delivery. Returns and refunds will only apply to items that are defective. Processing will take up to 2 working days. Upon receiving the returned product in satisfactory condition, customers will be refunded with store credit, which can be used for your next purchase. All valid exchange items must be mailed to us within 7 working days upon confirmation of exchange from H2 Hub after which the exchange will be deemed as invalid. Return requests have to be submitted to us within 2 days of item delivery. (Applicable for all countries)Ĭustomers must purchase an item from H2 Hub that is of equal or higher value to the undesired product, and return your previous purchase to us. We will send you an additional invoice to cover for the additional charges if necessary. If you are located in a remote area such as Brazil, Russia etc. Or if the shipping fees is high due to the weight of the product, we reserve the right to increase the shipping fees, as charged by the courier services (Up to 50SGD).

Store-credits cannot be exchanged for cash.

For returns/exchanges of non-defective goods, we will reimburse you with store-credits equal to the price of the product less the shipping costs.

No cash refunds will be given for returns/exchanges unless the item is defective.

All Seiko mods or any other modifications to existing watches are made to order, hence no exchanges or returns are allowed.

Electronic products such as smart watches, clocks, weighing machines, etc. cannot be returned/exchanged unless they are defective.

Product must not have been altered, serviced, or repaired by anyone other than H2 Hub.

Product must not have been customized either by us or externally.

Product must not have been resized in any way, with links either added or removed.Product must be returned in its original condition and packaging, with the price tag intact, and a proof of purchase attached.We are more than willing to adhere to your request if it fulfills the following requirements: Please include your order number and watch model to facilitate the waiting process. We are not liable or obligated to accept exchange and refund requests due to human error in details of the listings. Customers are required to do their due diligence during the order, delivery and receiving of products. Failure to do so may result in the rejection of request. For all returns and exchanges, customers must email our customer service within 2 working days from the date of receipt, and prior to mailing out the return parcel.

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